Efficiently coordinating appointments is vital to the success Hair & Body Works and its employees. We understand that appointment changes are occasionally needed; therefore, we respectfully request at least a 48 hour notice for any appointment changes or cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time with clients on our waiting list and your service provider misses out on that income they were counting on. Our appointments are confirmed 48 hours in advance via text messages and/or phone calls as we know how easy it is to forget an appointment that may have been booked months ago. After a customer fails to provide at least a 24 hour notice of needing to change or cancel their appointment or does not show up for their appointment will be required to provide a credit card to reserve any future appointments. The credit card on file will be automatically charged for any future violations of this Cancellation Policy according to the following criteria:
- Less than 24 hour notice of changing or canceling an appointment will result in a charge equal to 50% of the scheduled service(s) amount.
- No Shows will be charged 100% of the scheduled service(s) amount.